Shipping Policy

Orders are processed during business days as described at checkout. Processing time may be shown on the product page, cart, or order confirmation. Processing is separate from carrier transit time.

We ship through third-party carriers. Available shipping methods, estimated delivery windows, and costs are presented at checkout where applicable. Estimates are not guaranteed unless expressly stated as guaranteed for that shipment.

We may offer domestic and international shipping where permitted. International orders may be subject to customs duties, taxes, brokerage fees, or import restrictions imposed by the destination country. Those charges and compliance obligations are typically your responsibility unless we state otherwise at checkout.

You are responsible for providing an accurate shipping address. If a package is returned due to an incorrect address, refusal, or failed delivery attempts, additional fees may apply to reship as permitted by law and the terms at checkout.

When available, tracking information may be provided by email or in your account. Carriers may experience delays due to weather, customs, high volume, or other events outside our control.

If your shipment appears lost or arrives damaged, contact support@digica.app with your order number and details. We will help coordinate with carriers and determine an appropriate remedy consistent with applicable law and the terms at purchase.

Digica mailing address: 9131 Keele Street, Vaughan, ON L4K 0G7, Canada. This address may be used for correspondence and authorized returns when instructed—not as an unsolicited drop-off location.

Shipping: shipping@digica.app. Support: support@digica.app. Billing: billing@digica.app.